Get In Touch
Have questions? We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Contact Information
Reach out to us through any of these channels. We're here to help with your questions about our products, orders, or anything else.
Visit Us
Alexandria, Virginia
USA
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Send Us a Message
Frequently Asked Questions
Quick answers to common questions
What is your return policy?
We offer a 30-day return policy on all products. Items must be unused and in their original packaging.
Contact us at Natishlux@gmail.com to initiate a return.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States and 7-14 days
internationally. Free
shipping is available on orders over $99.
Are your products 100% human hair?
Yes! All our wigs, bundles, closures, and frontals are made from premium 100% human hair. We guarantee
authenticity and quality on every product.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this to
monitor your delivery status in real-time.
Do you offer customization services?
Yes! We offer custom color, length, and styling services. Contact us with your specific requirements and
we'll provide a quote and timeline.